Listing fees at the Clothes Agency are amongst the lowest available on the Internet and very straightforward. We have two types of listing fee packages available for you:

1) Pay per listing

For each item listed a fee of only £1.25 will be charged per 28-day period, or any part thereof. These listing fees will be deducted from your credit card upon confirmed listing of the item and recharged automatically at the end of the 28 listing period, (unless the item has been sold or removed). Please note, once a listing period has begun, there will be no pro-rata refunds payable regardless of when an item is sold or deleted. 

2) Pay for unlimited listings
Unlimited listings  are available for only £40 per month. Payments are made in increments of three months, payable in advance. Once the payment option has been selected, the 90 day payment of £120.00 is non-refundable either in total or on a pro rata basis. Renewal will be automatically charged to the Member's credit card unless they cancel their future pay agreement, which can be cancelled at anytime through WorldPay. This is the sole responsibility of the Member. If the agreement has been cancelled the Clothes Agency has the right to delete any items still listed for sale once the payment period has expired.

When you register as a Member and you wish to sell your items, your Credit Card details will be taken only at the time you choose your listing fee to be debited. Clothes Agency will not store your credit card details at any time within it's database, this listing fee transaction is processed through a completely separate and secure system, via World Pay Systems Ltd.

Clothes Agency is delighted to confirm that no commissions or end of sale fees are charged once an item has been sold by a private seller! We don't believe in it. 
 

It goes without saying that sellers should ensure that items offered for sale have first been washed or dry cleaned, as well as pressed/ironed, and that they appear in a condition suitable for sale. Clothes delivered to buyers in a bad condition will only reflect negatively on the seller and will surely be remembered when the buyer comes to awarding Members feedback!

There are no time restrictions - your item can stay on The Site for as long as you wish - or at least until it's sold! Each selling period is 28 days and your item(s) will be re-charged automatically at the end of each selling period. Please note, once a listing period has begun, there will be no pro-rata refunds payable regardless of when an item is sold or deleted. 

You can easily check when an item is due for re-charge by logging in to your account and then selecting I'm selling it - at the top left side of each item you will see the due date for your next 28 day listing charge. PLEASE NOTE: If you wish to delete your item the day previous to your next payment due date, it is very important that you do so before the close of business (5pm UK time). Payments are manually administered, so if your deletion is made after office hours, it will not be detected and you may be re-charged at midnight - once this charge is made, it is non-refundable.

It is not essential that you include a photograph of your item. However, it does make it easier for buyers to see what is for sale and will obviously assist your selling potential if pictorial guides are provided alongside a detailed and helpful description of the item.

When you are ready to register your items for sale, you'll be provided with step-by-step instructions on how to download your photographs, as well as help on how to enter all necessary information to best describe your item. Simply click on How to sell and Downloading your photographs.

As a Member of our community you have the advantage of setting your own price for your items - this is not an auction! However, Members are encouraged to be realistic when pricing. Check other sales for any similar items that may help to give you an idea of value - but always remain fair. If your item does not sell within two months, it is recommended you consider lowering the price. On the other hand, you might wish to sell your item quickly at a much-reduced cost to encourage the sale; in that case it is suggested you place the item in Ultimate Reductions. Remember, if you need any help or advice, please Contact Us - assistance is never far away.

Private sellers will be able accept Paypal, personal cheques and postal orders. If you would like to receive payment via Paypal you will need to enter your Paypal email address at the time of registering your membership - or at a later date - within ‘My Details’ situated in ‘My Account ‘section. If you do not enter this information, you will only be able to accept personal cheque or postal orders. For your convenience, Paypal payments are set up to be made straight into your account - this will enable the buyer to make a seamless transaction and save you both time. Don't forget to acknowledge receipt of payment to your buyer!

You will be able change any of the details that appear on your listed items, simply by logging in and going to I'm selling it. This will show all the items that you have for sale. By choosing 'Edit Item' you may alter any part of your listing. Don't forget to complete the process by selecting submit changes when you have finished making them.

Log on and go to ‘My Account’ and go to ‘I'm selling it’ section to access your full list of items for sale. Simply find the item you wish to remove and select 'delete' - you will be asked to confirm the deletion by selecting 'yes/no' - at this point, if you select 'yes' the item will be deleted from the system, so make sure it's the correct one! At this time a notification of the date and time of your deletion will be forwarded to Administration and the appropriate amendments to your payment account will be made.

The Clothes Agency will notify you automatically via Email as soon as your item is sold. This will include details of the buyer and how you may contact them to secure payment.

Your items may be registered on Clothes Agency for as long as you wish. Should your item not sell as quickly as you would like, it is strongly recommended that you consider lowering the price or perhaps moving the item, greatly reduced, to the Ultimate Reductions for a quick sale.

Once an item has been confirmed as having been ordered, the buyer has entered a contract to purchase the item for sale, so it would be unkind and against the ethos of the Community to then withdraw it. There may be extenuating circumstances, (such as a high number of negative feedback attributed to the buyer) and from time to time this will happen - but it would be appreciated if this were avoided. However, if at any time you wish to withdraw your item from display before it has been purchased, you may do so by going to I'm selling it and deleting the item from your catalogue. This will remove the item from the Site.

It is recommended that all items be sent via recorded delivery, or the equivalent in your jurisdiction. It is further recommended that private sellers offer an insurance policy as added peace of mind for buyers. This is purely at the discretion of buyers and sellers and should be negotiated during the purchase process. Clothes Agency is unable to accept responsibility for any item lost in the post that is the result of a sale between a private seller and buyer.

Each seller is encouraged to have a returns policy when selling. For your assistance, Clothes Agency offers an example policy on the listing items page, which  is fair to both the seller and buyer. However, this is only a suggested policy and you may choose to use it, edit it, or make it your own. When you register an item for sale, you will be invited to enter your personal Selling & Returns policy in the relevant box. This policy may also be stored in my details within my account, which will enable your personal Selling and Returns Policy to appear automatically every time you enter a new listing. These details can be edited in My Account at any time, or on any individual item for sale. For instance, certain individual items for sale may require a different returns policy, i.e. items in Ultimate Reductions, but remember the more flexible the policy you have, the more likely Members will buy from you!