FAQ (Frequently Asked Questions)

Below is a list Frequently Asked Questions posed to the Site by Members of the Community - if there are points that have not been covered, please email Administration at contact@clothesagency.com and a response will be sent within 48 hours (please allow a little more time during weekends and Public Holidays). Click on the links below to go to the questions and answers for different subjects.

Registration questions answered - Questions answered in this section:

How do I register?
When I try to register a pop-up box tells me I am 'using an illegal character' - what am I doing wrong?
Are Under 18's able to use the Site?
Should Members be aware of any prohibited countries?
What is a User ID and password?
I have forgotten my User ID and/or Password, what do I do?
How do I know if my registration has been successful?
I do not wish to receive regular Clothes Agency newsletters - what do I do?
May I cancel my Membership?
My personal details have changed - what do I do?
I would like to change my User Name - what do I do?
Will my personal details be available to other Members?

Seller's questions answered - Questions answered in this section:

How do I sell my item?
How many items may I sell?
How do I know what the listing fees are?
Are my credit card details safe?
Is an end of sale commission charged once an item is sold?
May I list more than one item on each listing?
May I suggest different listings in my catalogue i.e. co-ordinating items?
I have the item in more than one colour or size - what do I do?
Should the items listed be cleaned?
How long will my items stay on The Site?
How can I tell when I am due to be re-charged?
How do I best describe my item?
Is it essential that I include a photograph of my item?
How do I download my photographs?
How do I price my item?
What Methods of Payment May I Accept?
How may I view my full catalogue?
Can I change the description of my item once listed?
How can I remove items that I no longer wish to display?
May I post brand new items on The Site?
How 'second hand' can my items be?
Will The Site accept Vintage Clothing?
What items are prohibited on The Site?
How do I know if my item has been sold?
What happens if my item does not sell immediately?
May I refuse a sale?
How do I send my item once sold?
When Calculating P & P costs - Does this include overseas?
Are there any imports or export restrictions I should be aware of?
What happens if the item is lost in the post?
What are the returns policies for items on sale?
The buyer has returned the item damaged or worn, what do I do?
I had a problem with another Member, what do I do?
The buyer has not paid, what do I do?
The buyer has sent the wrong amount, what do I do?
I have some selling tips to pass on to fellow Members, where can I do this?
How can I show my appreciation of a good buyer?
I have been awarded an unjust star from another Member, what do I do?
I've received an unsolicited email, what do I do?


Buyers questions answered - Questions answered in this section:

How do I buy?
How do I browse?
I'm looking for something specific, what do I do?
What is my favourite searches?
I've found a seller with similar tastes to my own - may I view the sellers full catalogue and revisit it in the future?
I've seen something that I think a friend would love, how do I tell them?
I'd like to purchase an item from a seller abroad, what do I do?
How may I ask the seller a question?
May I ask if there is a warranty or guarantee attached to a product?
How do I know if an item is authentic?
How can I find out more about a seller?
An item that I'm interested in has disappeared from The Site - where has it gone?
May I purchase more than one item at a time?
May I purchase from more than one seller at a time?
What methods of payment may I use to make a purchase?
What is PayPal?
Am I able to make an offer on an item?
How do I know if my purchase has been successful?
May I cancel a purchase?
I've been charged incorrectly, what do I do?
My purchase has not arrived, what do I do?
The item I received was damaged in the post, what do I do?
The item I received was incomplete, what do I do?
I've been sent the wrong item, what do I do?
I've received the item and am unhappy with it, what do I do?
I've received an item that I believe to be counterfeit, what do I do?
I've returned an item and have not received the agreed refund, what do I do?
I've seen an item for sale that I feel infringes the Terms & Conditions of the Community - what do I do?
I've received an unsolicited Email, what do I do?
I've had a problem with another Member, what do I do?
How may I show my appreciation of a good seller?
I've been awarded unjust Feedback from another Member, what do I do?

General questions answered - Questions answered in this section:

How do I contact The Site?
I have a comment or idea regarding The Site, what do I do?
I'm looking for a specific Member, what do I do?
I've received an aggressive or offensive communication, what do I do?
I've experienced or encountered behaviour that worries or offends me, what do I do?
How can I be informed of updates and special offers on The Site?
What is PayPal?
How do I pay by PayPal?
What do the coloured stars signify?