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SELLERS QUESTIONS ANSWERED
How do I sell my item?
Please click on How to sell for full advice and help on how to sell.
How many items may I sell?
Clothes Agency has provided you with the ability to sell any number of items, however each item must be registered separately. There are a number of selected items that can be sold in 'multiples', please see Multiple items for further details. If you are a small business and wish to set up a 'Small Business Contract' please go to the Small Businesses link where you will be able to contact us directly.
How do I know what the listing fees are?
Listing fees at the Clothes Agency are amongst the lowest available on the Internet and very straightforward. For each item listed a fee of only £1.25 (including VAT 17.5%) will be charged per 28-day period, or any part thereof. A further £1.25 per item will be charged automatically on the first day of each consecutive 28-day period or part thereof. This charge is inclusive of Value Added Tax at 17.5%. Please see How to sell for details. These listing fees will be deducted from your credit card upon confirmed registration of the item and recharged automatically at the end of the 28 listing period, (unless the item has been sold or removed). Please note, once a listing period has begun, there will be no pro-rata refunds payable regardless of when an item is deleted.
Are my credit card details safe?
When you register as a Member and you wish to sell your items, your Credit Card details will be taken only at the time you choose your listing fee to be debited. Clothes Agency will not store your credit card details at any time within it's database, this listing fee transaction is processed through a completely separate and secure system, via World Pay Systems Ltd.
Do you charge an end of sale commission once an item is sold?
Clothes Agency is delighted to confirm that no commissions or end of sale fees are charged once an item has been sold by a private seller! We don't believe in it. However, this does not apply to Top Drawer catalogues - please read the Terms & Conditions for more details.
May I list more than one item on each listing?
Please view Multiple items for a list of items that can be sold in multiples. Any other items must be listed as one item per entry.
May I suggest different listings in my catalogue i.e. co-ordinating items?
Sellers are provided with a facility whereby buyers can view 'Other Items From This Seller', which appears within the details of each item listed. Alternatively, if you are selling an item that might co-ordinate with something else you have on offer - don't forget to mention it in the description of both listings! I.e. 'These trousers go well with one of the jackets I have on sale - see Item no. *****' - and vice versa.
I have the item in more than one colour or size - what do I do?
Only one item may be displayed per listing unless it is allowed under Multiple items. Items that are available in more than one colour or size must be listed separately. Any Member found to be attempting multiple listings might be disqualified from the Site.
NB Small Business accounts will be permitted to advertise items in different sizes and or colours - please click on the Small Business link for more details.
Should the items listed be cleaned?
It goes without saying that sellers should ensure that items offered for sale have first been washed or dry cleaned, as well as pressed/ironed, and that they appear in a condition suitable for sale. Clothes delivered to buyers in a bad condition will only reflect negatively on the seller and will surely be remembered when the buyer comes to awarding Members feedback!
How long will my items stay on The Site?
There are no time restrictions - your item can stay on The Site for as long as you wish - or at least until it's sold! Each selling period is 28 days and your item(s) will be re-charged automatically at the end of each selling period. Please note, once a listing period has begun, there will be no pro-rata refunds payable regardless of when an item is deleted.
How can I tell when I am due to be re-charged?
You can easily check when an item is due for re-charge by logging in to your account and then selecting I'm selling it - at the top left side of each item you will see the due date for your next 28 day listing charge. PLEASE NOTE: If you wish to delete your item the day previous to your next payment due date, it is very important that you do so before the close of business (5pm UK time). Payments are manually administered, so if your deletion is made after office hours, it will not be detected and you may be re-charged at midnight - once this charge is made, it is non-refundable.
How do I best describe my item?
For tips on how best to describe your item, please see our helpful suggestions under Selling tips.
Is it essential that I include a photograph of my item?
It is not essential that you include a photograph of your item. However, it does make it easier for buyers to see what is for sale and will obviously assist your selling potential if pictorial guides are provided alongside a detailed and helpful description of the item.
How do I download my photographs?
When you are ready to register your items for sale, you'll be provided with step-by-step instructions on how to download your photographs, as well as help on how to enter all necessary information to best describe your item. Simply click on Selling tips and Downloading your photographs.
How do I price my item?
As a Member of our community you have the advantage of setting your own price for your items - this is not an auction! However, we do encourage Members to be realistic when pricing items. Check other sales for any similar items that may help to give you an idea of value - but always remain fair. If your item does not sell within two months, we recommend you consider lowering the price. On the other hand, you might wish to sell your item quickly at a much-reduced cost to encourage the sale; in that case we suggest you place the item in Ultimate Reductions. Remember, if you need any help or advice, please Contact Us - assistance is never far away!
What Methods of Payment May I Accept?
Private sellers will be able accept Paypal or personal cheques. It is important that you enter your Paypal account details at the time of registering your membership - or at a later date - within my details situated in the my account section of the member's menu to enable you to accept Paypal as payment. If you do not enter this information, you will only be able to accept personal cheque or postal orders. For your convenience, Paypal payments are set up to be made straight into your account - this will enable the buyer to make a seamless transaction and save you both time. Don't forget to acknowledge receipt of payment to your buyer!
How may I view my full catalogue?
Clothes Agency has divided the members menu into different sections. To view all the current items you have for sale simply log on, go to the section titles 'my sales' and click on I'm selling it. You will then see your current items for sale, as well as any listings you have yet to set live by completing the checkout process.
Can I change the description of my item once listed?
You will be able change any of the details that appear on your listed items, simply by logging in and going to I'm selling it. This will show all the items that you have for sale. By choosing 'Edit Item' you may alter any part of your listing. Don't forget to complete the process by selecting submit changes when you have finished making the changes!
How can I remove items that I no longer wish to display?
Log on using your User ID and password, then go to I'm Selling it to access your full list of items for sale. Simply find the item you wish to remove and select 'delete' - you will be asked to confirm the deletion by selecting 'yes/no' - at this point, if you select 'yes' the item will be deleted from the system, so make sure it's the correct one! At this time a notification of the date and time of your deletion will be forwarded to Administration and the appropriate amendments to your payment account will be made.
May I post brand new items on The Site?
The Site welcomes new and second hand items - please see Classification of condition for assistance with your description.
How 'second hand' can my items be?
As long as items are deemed 'saleable' they can be listed on The Site. Please click on Classification of condition for a guide to descriptions.
Will The Site accept Vintage Clothing?
Everyone enjoys nostalgia and Clothes Agency welcomes vintage clothing and indeed has a special category for these wonderful items. In 'The Ladies' and 'The Gentleman', simply look at the navigation list and you will see Classic Vintage. Don't forget to include the era from which your piece hails in the title and description!
What items are prohibited on The Site?
For a list of unacceptable items please read Prohibited items, there are only a few, but Members are asked to respect the short list there is in place.
How do I know if my item has been sold?
Clothes Agency will notify you via Email as soon as your item is sold. This will include details of the buyer and how you may contact them to secure payment.
What happens if my item does not sell immediately?
Your items may be registered on Clothes Agency for as long as you wish. Should your item not sell as quickly as you would like, it is strongly recommended that you consider lowering the price or perhaps moving the item, greatly reduced, to the Ultimate Reductions for a quick sale.
May I refuse a sale?
Once an item has been confirmed as having been ordered, the buyer has entered a contract to purchase the item for sale, so it would be unkind and against the ethos of the Community to then withdraw it. There may be extenuating circumstances, (such as a high number of negative feedback attributed to the buyer) and from time to time this will happen - but it would be appreciated if this were avoided. However, if at any time you wish to withdraw your item from display before it has been purchased, you may do so by going to I'm selling it and deleting the item from your catalogue. This will remove the item from the Site.
How do I send my item once sold?
It is recommended that you send your item via recorded delivery (or the equivalent in your area), so don't forget to include the price of postage in the sale price, as this cannot be added later! For assistance on how to best pack your items, please click on Postage & Packing.
When Calculating Postage & Handling costs - Does this include overseas?
Your postage costs should be included in the price for your country of origin. When listing an item for sale you will be asked to enter the item price, as well as the domestic postage price, in the relevant boxes. The total price of the item is then calculated automatically for you, this will be displayed as a single total figure within your sales catalogue. For shipping abroad you will be invited to enter an international postage cost in a separate box and this will appear next to the total of the item in brackets (identified as International Shipping Surcharge). If a buyer from abroad purchases your item - the shopping basket will automatically detect this and add the iinternational postage for you.
*We recommend that you clarify within your Selling and Returns Policy whether you are willing to post abroad and if so, the added element of international postage costs.
Are there any imports or export restrictions I should be aware of?
Generally there are few or no import/export restrictions on second-hand clothing. Within the UK, customs and excise require a packing list for contents of parcels being sent to and from abroad - however, if you are in any doubt, advice should be sought from an official body within your jurisdiction.
What happens if the item is lost in the post?
It is recommended that all items be sent via recorded delivery, or the equivalent in your jurisdiction. It is further recommended that private sellers offer an insurance policy as added peace of mind for buyers. This is purely at the discretion of buyers and sellers and should be negotiated during the purchase process. Clothes Agency is unable to accept responsibility for any item lost in the post that is the result of a sale between a private seller and buyer. (An insurance premium is available for Top Drawer catalogues as these items are sent via the Customer Service offices - but this is only applicable to Top Drawer items.)
What are the returns policies for items on sale?
Each seller is encouraged to have a returns policy when selling. For your assistance, Clothes Agency offers an example policy on the listing items page, which is fair to both the seller and buyer. However, this is only a suggested policy and you may choose to use it, edit it, or make it your own. When you register an item for sale, you will be invited to enter your personal Selling & Returns policy in the relevant box. This policy may also be stored in my details within my account, which will enable your personal Selling and Returns Policy to appear automatically every time you enter a new listing. These details can be edited in My Account at any time, or on any individual item for sale. For instance, certain individual items for sale may require a different returns policy, i.e. items in Ultimate Reductions, but remember the more flexible the policy you have, the more likely Members will buy from you!
The buyer has returned the item damaged or worn, what do I do?
As a Seller, you need to have a returns policy, which includes this eventuality (see Selling & returns policy - tips), you will then be covered in this unfortunate circumstance and be in a position to refuse a refund. It is also suggested that you complete an Incident report to bring any problems of this nature to Administration's attention. Don't forget the Members feedback, where you may reflect your experience should something like this occur!
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
I had a problem with another Member, what do I do?
Whilst Clothes Agency actively encourages a good trading environment, there may be the odd unfortunate occasion when you might have a problem with a fellow Member. Hopefully this will not happen, however, it's recommended that you complete an Incident report giving full details, should the need arise. Members should also award Members feedback, a black star indicating a problem that remained unresolved. Please bear in mind that black stars should only be awarded in extreme circumstances, once given they cannot be rescinded and don't forget, your trading partner also has the ability to award appropriately!
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
The buyer has not paid, what do I do?
The Clothes Agency strongly recommends that items purchased are not sent until full payment has been received and funds have been cleared. A confirmed purchase means that the buyer has entered into an Agreement with you, the seller, and is obliged to complete the transaction. (See Terms & Conditions) Should a buyer not forward payment, please complete an Incident report, sending the full details. Support will be available where it can be given and if necessary, your item could be re-listed at no further charge following a full investigation.
NB: The Site further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
The buyer has sent the wrong amount, what do I do?
Should the buyer have sent the incorrect payment, Clothes Agency suggests that firstly you contact the buyer by Email to advise them - everyone makes mistakes and hopefully the appropriate payment balance will be made. Should any problems occur, please then complete an Incident report giving all relevant details.
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
I have some selling tips to pass on to fellow Members, where can I do this?
The Members Forum has been put in place for ideas to be published. There are plenty of notice boards to choose from! Clothes Agency encourages Members to post any tips - it'll be great to help others and go a long way to building and maintaining the Community Spirit which is such an important part of the Site!
How can I show my appreciation of a good buyer?
Clothes Agency invites Members to show their appreciation by awarding differently coloured stars - a little praise goes a long way! Please read Members feedback for further details.
I have been awarded unjust feedback from another Member, what do I do?
Should you receive feedback that you believe to be unjust, please Contact Us and an investigation will be conducted and the award assessed. Should the action be deemed unfair, the feedback may be edited by Administration.
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
I've received an unsolicited email, what do I do?
It is strictly forbidden for any Member to solicit or send Spam mail to any other Members. It is also strictly forbidden to make any unsolicited offers of other items for sale unless they are directly listed on Clothes Agency. Please inform Administration immediately via the Incident report link. The Terms & Conditions clearly state that this may result in Suspension or disqualification.
NB: Clothes Agency further recommends that copies of all such correspondence in relation to the above are stored and forwarded to The Site to enable us to launch an investigation.
Back to FAQs / Registration questions answered / Buyers questions answered / General questions answered
How do I sell my item?
Please click on How to sell for full advice and help on how to sell.
How many items may I sell?
Clothes Agency has provided you with the ability to sell any number of items, however each item must be registered separately. There are a number of selected items that can be sold in 'multiples', please see Multiple items for further details. If you are a small business and wish to set up a 'Small Business Contract' please go to the Small Businesses link where you will be able to contact us directly.
How do I know what the listing fees are?
Listing fees at the Clothes Agency are amongst the lowest available on the Internet and very straightforward. For each item listed a fee of only £1.25 (including VAT 17.5%) will be charged per 28-day period, or any part thereof. A further £1.25 per item will be charged automatically on the first day of each consecutive 28-day period or part thereof. This charge is inclusive of Value Added Tax at 17.5%. Please see How to sell for details. These listing fees will be deducted from your credit card upon confirmed registration of the item and recharged automatically at the end of the 28 listing period, (unless the item has been sold or removed). Please note, once a listing period has begun, there will be no pro-rata refunds payable regardless of when an item is deleted.
Are my credit card details safe?
When you register as a Member and you wish to sell your items, your Credit Card details will be taken only at the time you choose your listing fee to be debited. Clothes Agency will not store your credit card details at any time within it's database, this listing fee transaction is processed through a completely separate and secure system, via World Pay Systems Ltd.
Do you charge an end of sale commission once an item is sold?
Clothes Agency is delighted to confirm that no commissions or end of sale fees are charged once an item has been sold by a private seller! We don't believe in it. However, this does not apply to Top Drawer catalogues - please read the Terms & Conditions for more details.
May I list more than one item on each listing?
Please view Multiple items for a list of items that can be sold in multiples. Any other items must be listed as one item per entry.
May I suggest different listings in my catalogue i.e. co-ordinating items?
Sellers are provided with a facility whereby buyers can view 'Other Items From This Seller', which appears within the details of each item listed. Alternatively, if you are selling an item that might co-ordinate with something else you have on offer - don't forget to mention it in the description of both listings! I.e. 'These trousers go well with one of the jackets I have on sale - see Item no. *****' - and vice versa.
I have the item in more than one colour or size - what do I do?
Only one item may be displayed per listing unless it is allowed under Multiple items. Items that are available in more than one colour or size must be listed separately. Any Member found to be attempting multiple listings might be disqualified from the Site.
NB Small Business accounts will be permitted to advertise items in different sizes and or colours - please click on the Small Business link for more details.
Should the items listed be cleaned?
It goes without saying that sellers should ensure that items offered for sale have first been washed or dry cleaned, as well as pressed/ironed, and that they appear in a condition suitable for sale. Clothes delivered to buyers in a bad condition will only reflect negatively on the seller and will surely be remembered when the buyer comes to awarding Members feedback!
How long will my items stay on The Site?
There are no time restrictions - your item can stay on The Site for as long as you wish - or at least until it's sold! Each selling period is 28 days and your item(s) will be re-charged automatically at the end of each selling period. Please note, once a listing period has begun, there will be no pro-rata refunds payable regardless of when an item is deleted.
How can I tell when I am due to be re-charged?
You can easily check when an item is due for re-charge by logging in to your account and then selecting I'm selling it - at the top left side of each item you will see the due date for your next 28 day listing charge. PLEASE NOTE: If you wish to delete your item the day previous to your next payment due date, it is very important that you do so before the close of business (5pm UK time). Payments are manually administered, so if your deletion is made after office hours, it will not be detected and you may be re-charged at midnight - once this charge is made, it is non-refundable.
How do I best describe my item?
For tips on how best to describe your item, please see our helpful suggestions under Selling tips.
Is it essential that I include a photograph of my item?
It is not essential that you include a photograph of your item. However, it does make it easier for buyers to see what is for sale and will obviously assist your selling potential if pictorial guides are provided alongside a detailed and helpful description of the item.
How do I download my photographs?
When you are ready to register your items for sale, you'll be provided with step-by-step instructions on how to download your photographs, as well as help on how to enter all necessary information to best describe your item. Simply click on Selling tips and Downloading your photographs.
How do I price my item?
As a Member of our community you have the advantage of setting your own price for your items - this is not an auction! However, we do encourage Members to be realistic when pricing items. Check other sales for any similar items that may help to give you an idea of value - but always remain fair. If your item does not sell within two months, we recommend you consider lowering the price. On the other hand, you might wish to sell your item quickly at a much-reduced cost to encourage the sale; in that case we suggest you place the item in Ultimate Reductions. Remember, if you need any help or advice, please Contact Us - assistance is never far away!
What Methods of Payment May I Accept?
Private sellers will be able accept Paypal or personal cheques. It is important that you enter your Paypal account details at the time of registering your membership - or at a later date - within my details situated in the my account section of the member's menu to enable you to accept Paypal as payment. If you do not enter this information, you will only be able to accept personal cheque or postal orders. For your convenience, Paypal payments are set up to be made straight into your account - this will enable the buyer to make a seamless transaction and save you both time. Don't forget to acknowledge receipt of payment to your buyer!
How may I view my full catalogue?
Clothes Agency has divided the members menu into different sections. To view all the current items you have for sale simply log on, go to the section titles 'my sales' and click on I'm selling it. You will then see your current items for sale, as well as any listings you have yet to set live by completing the checkout process.
Can I change the description of my item once listed?
You will be able change any of the details that appear on your listed items, simply by logging in and going to I'm selling it. This will show all the items that you have for sale. By choosing 'Edit Item' you may alter any part of your listing. Don't forget to complete the process by selecting submit changes when you have finished making the changes!
How can I remove items that I no longer wish to display?
Log on using your User ID and password, then go to I'm Selling it to access your full list of items for sale. Simply find the item you wish to remove and select 'delete' - you will be asked to confirm the deletion by selecting 'yes/no' - at this point, if you select 'yes' the item will be deleted from the system, so make sure it's the correct one! At this time a notification of the date and time of your deletion will be forwarded to Administration and the appropriate amendments to your payment account will be made.
May I post brand new items on The Site?
The Site welcomes new and second hand items - please see Classification of condition for assistance with your description.
How 'second hand' can my items be?
As long as items are deemed 'saleable' they can be listed on The Site. Please click on Classification of condition for a guide to descriptions.
Will The Site accept Vintage Clothing?
Everyone enjoys nostalgia and Clothes Agency welcomes vintage clothing and indeed has a special category for these wonderful items. In 'The Ladies' and 'The Gentleman', simply look at the navigation list and you will see Classic Vintage. Don't forget to include the era from which your piece hails in the title and description!
What items are prohibited on The Site?
For a list of unacceptable items please read Prohibited items, there are only a few, but Members are asked to respect the short list there is in place.
How do I know if my item has been sold?
Clothes Agency will notify you via Email as soon as your item is sold. This will include details of the buyer and how you may contact them to secure payment.
What happens if my item does not sell immediately?
Your items may be registered on Clothes Agency for as long as you wish. Should your item not sell as quickly as you would like, it is strongly recommended that you consider lowering the price or perhaps moving the item, greatly reduced, to the Ultimate Reductions for a quick sale.
May I refuse a sale?
Once an item has been confirmed as having been ordered, the buyer has entered a contract to purchase the item for sale, so it would be unkind and against the ethos of the Community to then withdraw it. There may be extenuating circumstances, (such as a high number of negative feedback attributed to the buyer) and from time to time this will happen - but it would be appreciated if this were avoided. However, if at any time you wish to withdraw your item from display before it has been purchased, you may do so by going to I'm selling it and deleting the item from your catalogue. This will remove the item from the Site.
How do I send my item once sold?
It is recommended that you send your item via recorded delivery (or the equivalent in your area), so don't forget to include the price of postage in the sale price, as this cannot be added later! For assistance on how to best pack your items, please click on Postage & Packing.
When Calculating Postage & Handling costs - Does this include overseas?
Your postage costs should be included in the price for your country of origin. When listing an item for sale you will be asked to enter the item price, as well as the domestic postage price, in the relevant boxes. The total price of the item is then calculated automatically for you, this will be displayed as a single total figure within your sales catalogue. For shipping abroad you will be invited to enter an international postage cost in a separate box and this will appear next to the total of the item in brackets (identified as International Shipping Surcharge). If a buyer from abroad purchases your item - the shopping basket will automatically detect this and add the iinternational postage for you.
*We recommend that you clarify within your Selling and Returns Policy whether you are willing to post abroad and if so, the added element of international postage costs.
Are there any imports or export restrictions I should be aware of?
Generally there are few or no import/export restrictions on second-hand clothing. Within the UK, customs and excise require a packing list for contents of parcels being sent to and from abroad - however, if you are in any doubt, advice should be sought from an official body within your jurisdiction.
What happens if the item is lost in the post?
It is recommended that all items be sent via recorded delivery, or the equivalent in your jurisdiction. It is further recommended that private sellers offer an insurance policy as added peace of mind for buyers. This is purely at the discretion of buyers and sellers and should be negotiated during the purchase process. Clothes Agency is unable to accept responsibility for any item lost in the post that is the result of a sale between a private seller and buyer. (An insurance premium is available for Top Drawer catalogues as these items are sent via the Customer Service offices - but this is only applicable to Top Drawer items.)
What are the returns policies for items on sale?
Each seller is encouraged to have a returns policy when selling. For your assistance, Clothes Agency offers an example policy on the listing items page, which is fair to both the seller and buyer. However, this is only a suggested policy and you may choose to use it, edit it, or make it your own. When you register an item for sale, you will be invited to enter your personal Selling & Returns policy in the relevant box. This policy may also be stored in my details within my account, which will enable your personal Selling and Returns Policy to appear automatically every time you enter a new listing. These details can be edited in My Account at any time, or on any individual item for sale. For instance, certain individual items for sale may require a different returns policy, i.e. items in Ultimate Reductions, but remember the more flexible the policy you have, the more likely Members will buy from you!
The buyer has returned the item damaged or worn, what do I do?
As a Seller, you need to have a returns policy, which includes this eventuality (see Selling & returns policy - tips), you will then be covered in this unfortunate circumstance and be in a position to refuse a refund. It is also suggested that you complete an Incident report to bring any problems of this nature to Administration's attention. Don't forget the Members feedback, where you may reflect your experience should something like this occur!
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
I had a problem with another Member, what do I do?
Whilst Clothes Agency actively encourages a good trading environment, there may be the odd unfortunate occasion when you might have a problem with a fellow Member. Hopefully this will not happen, however, it's recommended that you complete an Incident report giving full details, should the need arise. Members should also award Members feedback, a black star indicating a problem that remained unresolved. Please bear in mind that black stars should only be awarded in extreme circumstances, once given they cannot be rescinded and don't forget, your trading partner also has the ability to award appropriately!
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
The buyer has not paid, what do I do?
The Clothes Agency strongly recommends that items purchased are not sent until full payment has been received and funds have been cleared. A confirmed purchase means that the buyer has entered into an Agreement with you, the seller, and is obliged to complete the transaction. (See Terms & Conditions) Should a buyer not forward payment, please complete an Incident report, sending the full details. Support will be available where it can be given and if necessary, your item could be re-listed at no further charge following a full investigation.
NB: The Site further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
The buyer has sent the wrong amount, what do I do?
Should the buyer have sent the incorrect payment, Clothes Agency suggests that firstly you contact the buyer by Email to advise them - everyone makes mistakes and hopefully the appropriate payment balance will be made. Should any problems occur, please then complete an Incident report giving all relevant details.
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
I have some selling tips to pass on to fellow Members, where can I do this?
The Members Forum has been put in place for ideas to be published. There are plenty of notice boards to choose from! Clothes Agency encourages Members to post any tips - it'll be great to help others and go a long way to building and maintaining the Community Spirit which is such an important part of the Site!
How can I show my appreciation of a good buyer?
Clothes Agency invites Members to show their appreciation by awarding differently coloured stars - a little praise goes a long way! Please read Members feedback for further details.
I have been awarded unjust feedback from another Member, what do I do?
Should you receive feedback that you believe to be unjust, please Contact Us and an investigation will be conducted and the award assessed. Should the action be deemed unfair, the feedback may be edited by Administration.
NB: Clothes Agency further recommends that copies of all correspondence in relation to any transaction are stored until it has been completed to the satisfaction of both parties.
I've received an unsolicited email, what do I do?
It is strictly forbidden for any Member to solicit or send Spam mail to any other Members. It is also strictly forbidden to make any unsolicited offers of other items for sale unless they are directly listed on Clothes Agency. Please inform Administration immediately via the Incident report link. The Terms & Conditions clearly state that this may result in Suspension or disqualification.
NB: Clothes Agency further recommends that copies of all such correspondence in relation to the above are stored and forwarded to The Site to enable us to launch an investigation.
Back to FAQs / Registration questions answered / Buyers questions answered / General questions answered
       
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