terms of agreement

TOP DRAWER - TERMS OF AGREEMENT

Updated 18th February 2008 (Please note - this does NOT affect current Top Drawer clients and currently managed catalogues.)

Until now, the Top Drawer terms of agreement have reflected the pledges between selling clients and The Clothes Agency, where the items have remained within the management of the company and care.

Owing to the enormous success of the Independent Sellers, Clothes Agency will now be concentrating on promoting their interests and sales - and so, with effect from 18th February 2008, The Clothes Agency will no longer be acting as a Dress Agency in the traditional manner to new clients, but offering a much better alternative!

The Top Drawer service will now assume the responsibility of setting up sellers with their own selling accounts by offering an exclusive listing service - this will mean that items delivered will, for a fee of £10 per item, plus monthly listing fees of £1.25 per item, be listed and photographed at The Clothes Agency's studios - and then handed back to the owner to manage from home.

That means that once sold - ALL THAT MONEY WILL BE YOURS! We won't take a penny in commission - not a penny. So as a seller, you'll make a great deal more for your items!

In order to keep it as simple as possible, we have placed below our renewed promises to each other and by sending your items to us, it means that you are happy to agree to these terms.

Please note that any item is eligible for The Top Drawer Service, but it must be in 'nearly new' or 'brand new' condition. We love any vintage, but please ensure it is perfect - otherwise we simply cannot present it to Members on the site.

We agree to:

Set up a seller's account, with a pre-agreed User Name and Password of your choosing. (You can change the password at a later date).
Photograph, describe and register the items on The Site in an attractive and professional manner, within the agreed seller's account and on your behalf.
Once our initial listing fees have been paid, we'll return the items to you. They can either be collected personally - or they can be shipped at the cost of the seller.
Give you easy to follow instructions on what to do next and how best to manage your account - including how to answer messages, how to sell, how to monitor your items, and how to edit. Don't worry - we won't leave you in the lurch!
Carefully store said items until such time as they are returned to you.
Insure items in our care against fire (items will be insured at sale price value).

You agree to:

Send us your items in a saleable and clean state, as well as in excellent repair. (We reserve the right to refuse items, clean or mend any items and re-charge applicable costs arising from cleaning or mending to your account).
Supply us with a chosen selling name and password to which your account will exclusively be applied.
Supply us with your correct address and email details.
Supply us with a full list of items you wish to sell, and the prices at which you wish us to initially list them.
*Pre-pay the listing charges of £10 per item, either by Paypal - or in person.
**Set live your listings by using our 'How To' instructions.
Accept sole responsibility for the safe delivery of your items when you send them to us. (Clothes Agency cannot be held responsible for items lost or damaged in the post.)
Pay postage costs, plus any applicable costs for the listing service provided.
Once listed, to accept back the items we have listed for you and to accept responsibility for the selling account, listing fees and any transactions or sales that are instigated through that account.

*Clothes Agency will require pre-payment for the listing service. If unable to visit us in person, a Paypal invoice which will emailed.

**To set the listings 'live', (i.e. viewable to buyers) sellers will be required to process the monthly listing fee online from the desktop via credit card. Easy to follow instructions will be issued!

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For your protection The Top Drawer Service offers a standard returns policy to all buyers and this will be applied toy our selling account:

TOP DRAWER RETURNS POLICY

We strive to provide impeccable service and goods to our customers and our returns policy is put in place for our mutual protection - please read!

1) Please pay within 7 days - and allow time for cheques to clear.

2) Price shown includes p&p within the UK - we are happy to ship abroad, please email us for details.

3) Insurance is available on request and is the responsibility of the purchaser.

4) Returns gladly accepted for items that have been misdescribed or are a complete disaster!

5) Please contact within 24 hours if there is a problem - otherwise it will be presumed all is well.

6) Any returns to be previously agreed via email. (Failure to inform via email will result in garment being sent back and no refund given).

7) The return postage will be the responsibility of purchaser.

8) Items must arrive within no more than seven days from date of purchase.

9) Returned items should be in the exact condition that they were sent - with security tags still intact.

10) Refunds given on safe receipt (less original p&p).

12) If suspected that item has been worn, is damaged or has had the security tags removed - refunds will be refused.

PLEASE NOTE - NON PAYMENT WILL RESULT IN BLACK STARS BEING AWARDED IN MEMBERS FEEDBACK - THANK YOU!!!